01Scope
This policy covers the Glintdesk desktop client, mobile apps, web experiences, and associated services (collectively, "Glintdesk"), operated by Towardway Intelligence Computing Limited ("we", "us").
02Data we collect
GlintDesk processes account information, device information, connection metadata, and operational telemetry as described in this policy.
Remote-session content, including screen data, remote input, audio, and Agent Console communications, may be transmitted through our infrastructure when relay services are required.
GlintDesk does not persistently store remote-session content or Agent Console conversations on its servers. Transport encryption protects communications, but it does not prevent our relay infrastructure from technically accessing content processed through those services.
03How we use data
- Operate, maintain, and secure Glintdesk.
- Authenticate your account and route connections between your devices.
- Process payments and provide customer support.
- Detect, prevent, and investigate fraud, abuse, and security incidents.
- Improve product reliability through aggregated, non-identifying telemetry.
- Comply with applicable legal obligations.
We do not sell or rent personal or session data, or share it with advertisers or data brokers. We never use your prompts, source code, terminal outputs, screen streams, or telemetry to train our own or third-party AI models.
GlintDesk does not persistently store remote-session content or Agent Console conversations on its servers. Third-party services you connect remain subject to their own terms and data policies. See our Privacy & AI commitments.
04Transport Encryption and Connection Security
GlintDesk uses TLS encryption to protect communications between clients and our servers.
Our infrastructure supports account authentication, device management, connection signaling, and traffic relay when necessary.
GlintDesk does not currently implement a separate end-to-end encryption layer that prevents its relay infrastructure from technically accessing session content.
We do not persistently store remote-session content or Agent Console conversations on our servers. Operational metadata may be collected and retained as described in this Privacy Policy.
We continue to evaluate improvements to our encryption architecture and security controls.
06Retention
Account data is retained while your account is active and for up to 30 days after deletion to complete our accounting and compliance processes. Connection telemetry is retained for 90 days. Support emails are retained for 2 years.
Relay servers process session traffic as necessary to provide remote connectivity. GlintDesk does not persistently store relayed session content.
Account information, connection metadata, operational telemetry, and support records are subject to the retention periods described above.
07Your rights
Depending on where you live, you may have the right to access, correct, export, restrict processing, or delete your personal data. To request deletion of your Glintdesk account and associated user data, use the account deletion page. If you cannot sign in, submit a request through Support.
EU, UK, California, and Hong Kong residents have additional rights under GDPR, UK-GDPR, CCPA, and PDPO respectively. You may lodge a complaint with your local supervisory authority at any time.
08Children
Glintdesk is not directed at children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from such children; if you believe we have, please contact us and we will delete it.
09International transfers
Glintdesk is operated from Hong Kong. All primary account data, authentication, telemetry, and session logs are hosted exclusively on AWS infrastructure in the United States. Our transient relay nodes operate in the United States and Germany. See Server Locations for the distinction between account services and relay forwarding. When we transfer personal data across borders we rely on appropriate safeguards including the EU Standard Contractual Clauses where applicable.
10Changes
We will post any material changes to this policy at least 30 days before they take effect and, where we hold your contact information, will notify you by email. The "effective date" at the top of this page always reflects the latest version.
11Contact
Privacy questions: submit a request through Support.
Mailing address: Towardway Intelligence Computing, Room 1213, 12/F Tower A, Hunghom Commercial Centre, 39 Ma Tau Wai Road, Hung Hom, Hong Kong.